3-5 TAT due to influx of orders!

3-5 TAT due to influx of orders! HAPPY TEARS!

new arrivals every tues @ 10am cst

Your cart

omg. your cart is empty :(


We only offer store credit for returns. Items must be returned unworn, unwashed and smoke, deodorant and perfume free. All original tags must be attached (please note that some items purchased online might not have tags).
We reserve the right to refuse a return if these conditions are not met.  

STORE ADDRESS TO SHIP: 2242 Coyote Drive, Joplin, MO 64804

All returns must be made within 14 DAYS of the order being delivered. Please make sure it is delivered back to Etta + East by day 14. Returns that exceed this limit will not be accepted. Etta + East does not provide return labels. We will use the delivery date from the USPS tracking link provided at the time of shipment. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. After 14 days, we are unable to accept returns on any purchases.

Once a return is delivered, please allow 5 business days for it to be processed.

FINAL SALE ITEMS: Any of the following items are considered final sale. No exceptions will be made so please shop responsibly!
- All detergents and candles. Purses, bags, and bag straps.
- All jewelry, including earrings. Hats and headbands.
- All swimwear. 
- All drinkware.
- All trucker hats. 

SALE ITEMS: Any item purchased at a discount of 30% off or more is automatically final sale. We can not return or exchange items purchased with this deep discount. Shop responsibly! NO EXCEPTIONS.

Questions? email us at hello@ettaandeast.com

DAMAGED ITEMS: If you receive a damaged/defective item, please email sloan@ettaandeast.com within 2 days of delivery. Please include a picture of the damage and your order number. We do not damage claim after 2 days of delivery. 

EXCHANGES: Due to our quickly changing inventory, we do not offer exchanges.

If an exchange is needed we encourage the customer to place a new order for the item(s) needed and return the other item(s). we will refund to the original payment if this step is followed.

SHOES: Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged. We also recommend carpeted areas for trying shoes on. Any signs of wear to the shoe or a damaged shoebox will make them ineligible for return.

PREORDERS: All preordered items are not eligible for returns or exchanges as they are special ordered just got you. No exceptions.

TRUCKER HAT: Trucker hats are final sale. no exceptions!!

INCORRECT ORDERS: We double check every order before it goes out the door, but we are humans and mistakes happen! If you happen to receive the wrong item, or are missing an item, this is for you! Let us know by emailing hello@ettaandeast.com with your invoice number and the name of the item that is wrong. All reports must be made within 2 days of shipment on your order or it will not be accepted. We’ll send you a prepaid return label to ship back the incorrect item. Once you’ve received the label, please send back the incorrect item within 2 days so that we can ship you the correct item.

PRICE ADJUSTMENTS: We’re sorry but we are unable to offer price adjustments for temporary promotions/discounts.  During promotions, please make sure your discount is applied to the order total prior to completing the order. We cannot adjust and/or change after the purchase is complete!

HOLIDAY STYLES:  Holiday styles cannot be returned within less than 7 days prior to the holiday. No returns will be accepted. 

INELIGIBLE ITEMS RETURNED TO US: Returns postmarked after 14 days from the ship date are subject to a restocking fee as long as these items are otherwise able to be resold (not worn, damaged, stained, etc). This restocking fee is equal to 15% of the original purchase price or $3/item whichever is greater.

Returns that are postmarked after 14 days of ship date in which the customer does not wish to have a restocking fee withheld can be shipped back to the customer at their own expense.

FEEL FREE TO EMAIL US AT ettaandeast@gmail.com


Skimlinks Test