Where is your headquarters located?

We are located in Southwest Joplin. 
2242 Coyote Drive
Joplin, MO 64804

What are your hours of operation?

Monday - Friday from 10:00 AM to 5:00 PM
We ship orders out Monday-Friday! 

Do you offer local pickup?

We do not currently offer local pickup

How can I contact you?

We have several ways to get ahold of us - email (help.ettaandeast@gmail.com) or by cell (417.499.7545). But the most efficient way to contact us is by email! 

Please give us at least 24 hours to respond to all emails and messages and we will respond to all weekend emails on Monday!

Is your website secure?

Yes, our site is secure. Happy shopping!

Should I receive an email and tracking number after placing an order?

Yes, you will receive 2 separate emails. The first email confirms your order was received and is processing. Once your order has been completed, you will receive a second email with a tracking number. If you do not receive either of these emails, reach out via  help.ettaandeast@gmail.com. 

If you ordered an Etta Original item (most graphic tees, trucker hats, and bag charms) , please allow 4-6 days for your tracking information to update :)

SALE ITEMS: Any item purchased at a discount of 30% off or more is automatically final sale. We can not return or exchange items purchased with this deep discount. Shop responsibly! Questions? email us at  help.ettaandeast@gmail.com