FAQS
Where is your headquarters located?
We are located in Southwest Joplin!
2242 Coyote Drive
Joplin, MO 64804
What are your hours of operation?
Monday - Friday from 10:00 AM to 4:00 PM
We ship orders out Monday-Friday!
Do you offer local pickup?
We do NOT currently offer local pickup
Do I have to ship my return back if I am local?
We do have a dropbox for local customers to make returns without shipping their packages back. The bright yellow dropbox is located behind 2195 Coyote Dr. Joplin, MO (across the street from our original storefront)
If you leave a return in the dropbox, please let us know by emailing help.ettaandeast@gmail.com :)
How can I contact you?
We have several ways to get ahold of us - email (help.ettaandeast@gmail.com) or by cell (417.499.7545). But the most efficient way to contact us is by email!
Please give us at least 24 hours to respond to all emails and messages and we will respond to all weekend emails on Monday!
Is your website secure?
Yes, our site is secure. Happy shopping!
Should I receive an email and tracking number after placing an order?
Yes, you will receive 2 separate emails. The first email confirms your order was received and is processing. Once your order has been completed, you will receive a second email with a tracking number. If you do not receive either of these emails, reach out via help.ettaandeast@gmail.com.
If you ordered an Etta Original item (most graphic tees, trucker hats, and bag charms), please allow 4-6 business days for your tracking information to update :)
Order tracking has been stuck/my package is lost -- What do I do next?
Please reach out to your local USPS, FedEx, etc. for more information on your packages location. Reach out to help.ettaandeast@gmail.com for extra help!!
What do I do if my order item(s) arrive damaged?
If an item arrives damaged, please reach out to help.ettaandeast@gmail.com with a description and any photos you can take of the damaged item. From there we will evaluate the damage and make sure you are taken care of!
Do you restock styles that are sold out?
We may restock certain styles, but there is no guarantee that a sold out item will come back in stock. Follow us on Instagram and/or Facebook @shopettaandeast because we do a lot of polls on what we should restock!
SALE ITEMS: Any item purchased at a discount of 30% off or more is automatically final sale. We can not return or exchange items purchased with this deep discount. Shop responsibly! Questions? email us at help.ettaandeast@gmail.com
How can I become an ambassador?
We don't have an ambassador program at the moment -- BUT we are always watching our tagged posts for cute content that you share! We are starting to send PR packages to the girlies that already wear our products & shoot that Pinterest-y content that we all know and love! Tag us @shopettaandeast