WHERE IS MY ORDER?

• All orders will ship within 14 business days.

• ETTA OG items can take 4-6 business days to be processed before shipping out.

• We are a small business, and we print all of our graphics at our print shop in Joplin, MO. We fulfill orders as fast as we can. Please give us grace on processing delays and shipping times that are out of our control.

There is an increased number of shipping delays with USPS. Thank you for your patience and understanding. The processing times detailed below are NOT guaranteed at this time. 

We know you will be anxiously waiting for your package to arrive to your front door, so please read below to help guide your shipping selection. Our customers are our number one priority and we want to make sure your order is shipped to you as soon as possible!

PLEASE NOTE: orders ship for FREE over $50!

While we will do all that we can to ensure your order is delivered on time, Etta & East cannot be held responsible for conditions beyond our control such as severe weather, postal interruptions, etc.

 When will my order ship?

All orders will be processed within 1-6 business days if standard shipping is selected (USPS First Class). Our friends at USPS pick up our shipments at the end of each business day. Once the package is on the truck, there is a 3-6 business day estimated arrival time. However, these orders do NOT have a guaranteed delivery date. Shipping may exceed 6 days as USPS does not deliver on Sundays or holidays.

*Please note that Etta & East also does not ship on Saturdays, Sundays or holidays.

*While we will do all that we can to ensure your order is delivered on time, Etta & East cannot be held responsible for conditions beyond our control such as severe weather, postal interruptions, etc.

NOTE THAT IF YOUR ORDER INCLUDES A PREORDER ITEM OR ETTA OG ITEM, IT WILL NOT SHIP UNTIL DATES INDICATED IN PRODUCT DESCRIPTION OF THE ITEM.

USPS Priority Mail Express: This is our fastest and most efficient shipping method. Your order will be processed in 1 business day. However, if you place an express order before 12 PM (noon) CT Monday – Friday, we will process and ship the order that same day. Once you receive our processing email, your package will arrive in 1-2 business days.

*Please note again that USPS does not deliver on Sundays or holidays.

 What is Route Protection? Why purchase it?

Shipping issues happen. With Route, our customers get instant resolutions and world-class support. Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged. 

With Route Protect and their free Route App, you can visually track your orders in one place and easily file a claim with their team if your shipment is deemed lost or stolen — with no movement in their tracking system after just 7 business days. No police reports are required by Route. Damaged shipments can also be reported immediately to Route. 

File a claim with Route here

If you need any assistance filing a Route claim, please reach out to customerservice@shopettaandeast.com

How do I know the status of my order?

Once your order has been placed, you will receive a confirmation email. Then, once your order starts being processed, you will receive another email with a USPS tracking number. You can check the status of your order at any time by clicking the hyperlink in your email or by tracking your number at usps.com. 

**please note that USPS tracking is more reliable than the Shop App

Can I make changes to my shipping address after I place my order?

Once you receive our email stating that your order is processing, Etta + East is unable to make any changes or modifications to an order, as we begin working on shipping your order immediately.

However, if you notice your address is incorrect when you receive your confirmation email, please reach out to customerservice@shopettaandeast.com. We ask that in your email you include your first and last name, your order number and what changes need to be made.

What happens if my package is refused or sent back to the sender?

If your shipment is refused or returned to the sender, you will receive an email notifying you once the package arrives back to Etta + East. If a package is returned due to an insufficient shipping address, the customer is responsible for the charge to ship the order again. This amount must be paid before items are re-shipped to the customer’s correct shipping address. Payments are emailed to customers through an online invoice. You have 14 days after the email is sent to respond to Etta + East before your order goes through the returns process for store credit. The original shipping charge will be subtracted from the store credit. If the customer opts to have the order refunded, the original shipping charge will be subtracted.