RETURNS

CLICK HERE FOR ETTA & EAST RETURN PORTAL

^ easy returns are offered through our return portal!

**please do NOT send your items back in only the clear bag. Our brown packaging is meant to be reused :)

• We only offer store credit for returns.

  • Item(s) must be unworn, unwashed and smoke, deodorant, and perfume free

  • If applicable, all original tags must be attached 

  • Etta & East reserves the right to refuse a return if these conditions are not met. 

  • Store credit is sent as a "refund" via email. It will be sent to the email address we have in our system.

• All returns must be made within  7 DAYS of the order being delivered.

• Etta & East provides return labels through our return portal. There is a $10 return fee to cover the shipping cost.

• Please do your best to have the return shipped back to Etta & East by DAY 7. We will use the delivery date from the USPS tracking link provided at the time of shipment.

• Returns that exceed this limit will NOT be accepted. 

• Once a return is delivered, please allow at least 3 business days for it to be processed. 

The following items are considered FINAL SALE ALWAYS:

• All purses, bags, and bag straps

• All jewelry, including earrings

• All hair accessories 

• All trucker hats

• Limited Edition items

SALE ITEMS: Any item purchased at a discount of 25% OFF OR MORE is automatically final sale. We cannot accept any returns or exchanges at this discount. Shop responsibly, there are NO exceptions!

Questions? Email us at  customerservice@shopettaandeast.com

EXCHANGES: Due to our small team and quickly changing inventory, we no longer offer exchanges.

If an exchange is necessary, we have two options:

1. The customer can return the original item(s) and wait to receive their store credit to reorder

2. The customer can go ahead and purchase the new item(s) and Etta & East will refund to the original payment method once the returned item(s) have been received. A note with the new order number must be included in the return package, so our team can verify a new order was placed. (This option only applies to size exchanges for the same item originally purchased)

DAMAGED ITEMS: If you receive a damaged/defective item, please use our return portal and select "Item is faulty." You will be prompted to provide additional details and photos.

RECEIVED INCORRECT ITEM: If you received the wrong item, please use our return portal and select "Wrong item received." You will be prompted to provide additional details and photos. 

MISSING ITEM: We double check every order before it goes out the door, but we are humans and mistakes happen! If you are missing an item, please let us know by emailing customerservice@shopettaandeast.com (include your order number in your message). All reports must be made within two days of delivery. 

PRICE ADJUSTMENTS: We are unable to offer price adjustments for temporary promotions/discounts. During promotions, please make sure your discount is applied to your order total prior to submitting the order. We cannot adjust and/or change anything after the purchase is complete!

HOLIDAY STYLES: Holiday styles cannot be returned within less than 7 days prior to the holiday. No returns will be accepted.

Items purchased for or clearly intended for specific holidays (e.g., Valentine’s Day, Fourth of July, Halloween, Christmas, etc.) are not eligible for return after the holiday has passed. To qualify for a return, these items must be approved for return prior to the date of the holiday.

IF YOU HAVE ANY QUESTIONS REGARDING OUR RETURN POLICY, FEEL FREE TO EMAIL US AT customerservice@shopettaandeast.com! THANK YOU!